LTL fulfillment for bulky, heavy and palletized products
Ship bulky products as freight or parcel from one Bay Area warehouse, so oversized SKUs stop being the exception your 3PL turns away.
Cloudway stores bulky and palletized inventory in its 40,000 sq ft warehouse in Hayward, California, and ships it as less-than-truckload (LTL) freight or parcel from the same stock. Overseas brands use it for furniture, equipment, building products, bulk cases and multi-pallet B2B orders — one SKU can go to a consumer as a parcel one day and to a dealer on a pallet the next.
Cloudway runs the warehouse and books the freight; mPorts keeps orders and inventory consistent across the channels that generate them. Linehaul is carried by LTL carriers, and white-glove delivery is available through partners.
What Cloudway handles
Operations we run for you
Pallet storage
Bulky and heavy inventory received and stored on pallets in Hayward.
Freight preparation
Orders palletized, wrapped and labeled for LTL pickup.
LTL booking and dispatch
Pickups arranged with LTL carriers and freight handed over at the dock.
Liftgate, residential and appointment delivery
Delivery requirements captured with the order and booked with the carrier.
Parcel from the same stock
Smaller orders for the same SKUs ship by parcel — no second warehouse.
Repacking, overboxing and returns
Damaged-carton repacks, overboxing for shipment and returns processing.
Why Cloudway
Why brands choose Cloudway
Built for bulky goods
Pallet storage and LTL capability make heavy and oversized items a normal part of the operation, not an exception.
One inventory pool for parcel and freight
Both modes ship from the same stock, so you do not have to guess how much each provider needs.
Freight described accurately
Dimensions and weights are captured at receiving and used when shipments are prepared, reducing billing surprises.
Partner white-glove when needed
Introductions to white-glove delivery partners for orders that need more than curbside freight.
How it works
From first call to shipped orders
- 1
Profile your products
We record dimensions, weights, packaging and stackability for each SKU so freight can be described accurately.
- 2
Receive and store on pallets
Inventory is received into pallet storage at Hayward.
- 3
Order arrives
Orders from your channels, ERP or partners reach the warehouse through mPorts with delivery requirements attached.
- 4
Build and book the shipment
The order is palletized, wrapped and labeled, and an LTL pickup is arranged with the carrier.
- 5
Track to delivery
The carrier’s tracking reference is returned to the order and delivery exceptions are followed up.
Powered by mPorts
Cloudway, powered by mPorts
Cloudway runs the warehouse; mPorts connects your channels and systems to it, so orders, inventory and tracking stay in sync without manual re-keying.
- Accept freight orders with delivery requirements from your channels and systems.
- Keep parcel and freight orders against one inventory figure.
- Return carrier references and shipment status to the order source.
- Direct from Cloudway
- Pallet storage, freight order preparation, palletizing, labeling and LTL dispatch from Hayward.
- Through mPorts technology
- Freight and parcel orders in one queue, with shipment references returned to the order source.
- Through partners
- LTL linehaul by freight carriers; white-glove final-mile delivery through partners where needed.
The facility
One Hayward warehouse, run by Cloudway
- Location
- 21301 Cloud Way, Hayward, CA 94545 — San Francisco Bay Area
- Warehouse
- 40,000 sq ft, operated by Cloudway
- Operations hours
- Mon–Fri, 9 am – 5 pm Pacific
- Technology
- Cloudway, powered by mPorts
Capabilities
- pallet storage
- LTL
- parcel
- returns processing
- serial-number tracking
- repacking / overboxing
- liftgate, residential and appointment delivery (via carriers)
- white-glove delivery (via partners)
- customs and freight coordination
- office / workspace support
Ship your bulky products from Hayward
Talk to CloudwayReference
What LTL is and when to use it
Less-than-truckload (LTL) freight shares a trailer with other shippers’ freight. It is the mode for orders too large or heavy for parcel carriers that do not fill a whole truck.
LTL pricing and handling depend on how the shipment is described, so accurate dimensions, weight, packaging and delivery requirements matter:
- Freight class and dimensions drive the carrier’s rate.
- Accessorials such as residential delivery, liftgate and delivery appointments are booked with the shipment.
- Transit times and delivery dates are set by the carrier.
- Inside delivery, room-of-choice and assembly require a white-glove service rather than standard LTL.
Frequently asked questions
- What is LTL fulfillment?
- LTL (less-than-truckload) fulfillment stores palletized or bulky inventory and ships orders as freight that shares a truck with other shippers. It is used when an order is too large for parcel but does not fill a trailer.
- Can one SKU ship both parcel and LTL?
- Yes. Cloudway runs parcel and LTL from the same inventory pool in Hayward, so the mode is chosen per order.
- Do you deliver to residences?
- Residential freight delivery is performed by the LTL carrier when the order requests it. Inside delivery or assembly requires a partner service.
- How large is the facility?
- The Hayward warehouse is 40,000 sq ft with pallet storage.
Good to know
- Transit times are set by the LTL carrier.
- White-glove, room-of-choice and installation are delivered by partners.
- Full truckload and dedicated fleet programs are outside our core scope.
- Hazardous materials and specialized freight are reviewed case by case.
Ship your bulky products from Hayward
Send your SKU dimensions, weights and expected parcel-versus-pallet mix, and we will scope your freight program.