E-commerce fulfillment for brands selling direct to U.S. consumers
Ship your store orders domestically from a California warehouse, with inventory and tracking synced to your storefront automatically.
Cloudway fulfills direct-to-consumer e-commerce orders from its 40,000 sq ft warehouse in Hayward, California. We receive and store your inventory, pick and pack each order and ship it by parcel to U.S. customers. Orders arrive from your online store through mPorts, and tracking flows back so your customer sees it.
Unlike a parcel-only fulfillment center, the same inventory can also serve marketplace orders and palletized B2B shipments — useful for overseas brands whose U.S. sales mix is still forming.
What Cloudway handles
Operations we run for you
Receiving and storage
Inventory received, counted and stored in Hayward, with pallet storage for larger stock.
Pick, pack and parcel shipping
Each store order picked, packed to your packaging rules and shipped by parcel carrier.
Oversized items
Items beyond parcel limits ship LTL from the same stock, with liftgate, residential and appointment delivery through carriers.
Returns processing
Returns received and dispositioned per your rules: restock, hold or dispose.
Repacking and serial tracking
Repacking or overboxing and serial-number tracking where your products need it.
Exception handling
Damaged inbound, address issues and stock discrepancies flagged and resolved with you.
Why Cloudway
Why brands choose Cloudway
Domestic delivery instead of cross-border
Holding inventory in the U.S. lets orders ship from Hayward instead of crossing an ocean after checkout.
Store inventory that matches the shelf
mPorts ties the available quantity your store shows to warehouse inventory, reducing oversells.
Fewer "where is my order" emails
Tracking is written back to the order so your store’s own notifications reach the customer.
Room to grow beyond DTC
Marketplaces and wholesale accounts can draw on the same inventory pool as you add them.
How it works
From first call to shipped orders
- 1
Connect your store
Your storefront is connected through mPorts so new orders are sent to the warehouse and inventory levels are shared back.
- 2
Send inventory
Ship cartons or pallets to Hayward with agreed SKU labeling. We receive, count and put away.
- 3
Orders release
Paid orders flow to the warehouse queue. Address or stock exceptions are flagged rather than silently delayed.
- 4
Pick, pack, ship
Orders are picked, packed to your packaging rules and shipped by parcel carrier.
- 5
Tracking and returns
Tracking returns to the store order; returns are received and dispositioned per your instructions.
Powered by mPorts
Cloudway, powered by mPorts
Cloudway runs the warehouse; mPorts connects your channels and systems to it, so orders, inventory and tracking stay in sync without manual re-keying.
- Imports store orders and routes them to warehouse execution.
- Shares available inventory back to the storefront.
- Posts shipment tracking to the order.
- Lets the same stock serve additional channels as you add them.
- Direct from Cloudway
- Receiving, storage, pick and pack, parcel shipping and returns handling for your store orders.
- Through mPorts technology
- Order import from your store, inventory sync and tracking returned to the order.
- Through partners
- Introductions for international freight, customs brokerage and specialized packaging where needed.
The facility
One Hayward warehouse, run by Cloudway
- Location
- 21301 Cloud Way, Hayward, CA 94545 — San Francisco Bay Area
- Warehouse
- 40,000 sq ft, operated by Cloudway
- Operations hours
- Mon–Fri, 9 am – 5 pm Pacific
- Technology
- Cloudway, powered by mPorts
Capabilities
- pallet storage
- LTL
- parcel
- returns processing
- serial-number tracking
- repacking / overboxing
- liftgate, residential and appointment delivery (via carriers)
- white-glove delivery (via partners)
- customs and freight coordination
- office / workspace support
Ship your U.S. store orders from Hayward
Talk to CloudwayFrequently asked questions
- Which e-commerce platforms can connect?
- Connections run through mPorts. Cloudway has workflow experience with Shopify; the integration for other platforms is confirmed during onboarding.
- Can the same inventory serve Amazon or wholesale orders?
- Yes, that is the intent of the model: one inventory pool in Hayward serving DTC parcels, marketplace orders and pallet shipments.
- Do you ship oversized items by parcel?
- Larger items can ship by parcel where carrier limits allow; items above those limits move by LTL freight from the same facility.
- Who handles returns?
- Returns come back to the Hayward facility and are handled according to disposition rules you set during onboarding.
Good to know
- Order cut-off times and service levels are agreed per account during onboarding.
- Custom kitting, gift packaging or inserts are scoped per project.
- Temperature-controlled, hazardous or regulated products are reviewed before acceptance.
Ship your U.S. store orders from Hayward
Tell us your platform, SKU count and monthly order volume, and we will scope your setup.