Shopify fulfillment from Cloudway’s California warehouse
Turn cross-border Shopify orders into fast domestic deliveries, with inventory and tracking synced to your store automatically.
Cloudway Fulfillment stores your products in its 40,000 sq ft warehouse in Hayward, California, ships your Shopify orders to U.S. customers by parcel or LTL, and writes tracking back to each order through mPorts — so your store shows accurate stock and sends its own shipping notifications.
What Cloudway handles
Operations we run for you
U.S. inventory storage
Cartons and pallets received, counted and stored in Hayward.
Pick, pack and parcel
Paid store orders picked, packed and shipped to U.S. customers.
Bulky and LTL orders
Oversized items ship by LTL, with liftgate, residential and appointment delivery through carriers.
Order download and tracking
Store orders come in and tracking is written back to each order through mPorts.
Inventory sync
Available quantity from the warehouse is shared back to your store.
Returns processing
Returned items received, checked and processed under your store’s policy.
Why Cloudway
Why brands choose Cloudway
A 40,000 sq ft warehouse in Hayward, CA
Your Shopify inventory sits in one Bay Area facility with pallet storage, run directly by Cloudway.
Parcel and LTL from the same stock
Small orders ship by parcel; bulky and palletized orders ship LTL — no second warehouse for freight items.
One inventory pool for DTC and B2B
Shopify, your own store and wholesale orders draw on the same inventory, so stock is not split before you know which channel sells.
Powered by mPorts
Orders, inventory and tracking move between Shopify and the warehouse through mPorts instead of spreadsheets.
Built for overseas brands
A U.S. operations team works U.S. hours, coordinates freight and customs partners, and reports back to your home team.
How it works
From first call to shipped orders
- 1
Connect
Your store is connected to mPorts and store products and variants are mapped to warehouse SKUs.
- 2
Receive
Inventory arrives in Hayward, is counted and put away, and becomes available to sell.
- 3
Route orders
New Shopify orders flow into one queue alongside your other channels.
- 4
Ship
Orders are picked, packed and shipped by parcel or LTL, depending on the item.
- 5
Confirm
Tracking is written to the Shopify order so the store notifies the customer, and inventory updates across channels.
Powered by mPorts
Cloudway, powered by mPorts
Cloudway runs the warehouse; mPorts connects your channels and systems to it, so orders, inventory and tracking stay in sync without manual re-keying.
- Import store orders.
- Sync available inventory back to the store.
- Return tracking to each order.
- Direct from Cloudway
- Receiving, storage, pick, pack, parcel and LTL shipping, and returns for your store’s orders.
- Through mPorts technology
- Store order import, inventory sync back to the store and tracking on the order.
- Through partners
- Store design, apps, marketing and payments stay with Shopify specialists or your own team.
The facility
One Hayward warehouse, run by Cloudway
- Location
- 21301 Cloud Way, Hayward, CA 94545 — San Francisco Bay Area
- Warehouse
- 40,000 sq ft, operated by Cloudway
- Operations hours
- Mon–Fri, 9 am – 5 pm Pacific
- Technology
- Cloudway, powered by mPorts
Capabilities
- pallet storage
- LTL
- parcel
- returns processing
- serial-number tracking
- repacking / overboxing
- liftgate, residential and appointment delivery (via carriers)
- white-glove delivery (via partners)
- customs and freight coordination
- office / workspace support
Ship your Shopify orders from Hayward
Talk to CloudwayChannel requirements
What a Shopify store needs from its fulfillment operation
Shopify records the order and takes payment; it expects you or your fulfillment provider to ship the goods and report tracking. A store’s fulfillment operation generally needs to provide:
- Orders marked fulfilled with a valid tracking number, so the store can notify the customer.
- Inventory levels kept current to avoid selling stock you do not have.
- A clear returns path that matches the policy shown to shoppers.
- Product and variant identifiers that map cleanly to warehouse SKUs.
Frequently asked questions
- Can Cloudway fulfill my Shopify orders?
- Yes. Store orders are routed to the Hayward warehouse through mPorts, shipped by parcel or LTL, and tracked back to the order.
- Will my customers get tracking emails?
- Tracking is written back to the order, which lets the store send its own shipping notifications.
- Can the same stock serve Amazon or wholesale?
- Yes. One Hayward inventory pool can serve store, marketplace and B2B orders.
Good to know
- Store setup, themes, apps and marketing stay with your team or a Shopify specialist.
Cloudway is an independent fulfillment provider and is not an official partner of, or endorsed by, Shopify. Seller and program approval remains with the account holder.
Ship your Shopify orders from Hayward
Tell us your SKU count, order volume and current shipping setup, and we will scope the store connection.